Listening to customer needs, and crafting a strategic approach together with them, is another part of Sankar’s daily professional life as a senior project manager. Two projects he has already had the opportunity to manage at Linxon are the SHAMS 400/132KV substation and the SANAD 132/11KV substation, which is going to serve one of the biggest labour accommodation zones in Dubai.
The latter project will also integrate some innovative developments, including using precast concrete methodology to expedite the construction process. It is this unique combination of forward-looking technologies and project expertise combined within one company that also attracts Sankar to Linxon – and this reflects his own background, which includes an engineering degree and an MBA in project management along with various professional certifications.
So, what does this expert believe is the key to customer satisfaction? “In my role, I need to be close to my team and to the customer and maintain continuous communication with both,” Sankar explains. “Customer happiness is a key factor, which I always shape our product solutions around. I strongly believe this is something important for our brand value.”