Listening to customer needs, and crafting a strategic approach together with them, is another part of Sankar’s daily professional life as a senior project manager. Two projects he has already had the opportunity to manage at Linxon are the SHAMS 400/132KV substation and the SANAD 132/11KV substation, which is going to serve one of the biggest labour accommodation zones in Dubai.

The latter project will also integrate some innovative developments, including using precast concrete methodology to expedite the construction process. It is this unique combination of forward-looking technologies and project expertise combined within one company that also attracts Sankar to Linxon – and this reflects his own background, which includes an engineering degree and an MBA in project management along with various professional certifications.

So, what does this expert believe is the key to customer satisfaction? “In my role, I need to be close to my team and to the customer and maintain continuous communication with both,” Sankar explains. “Customer happiness is a key factor, which I always shape our product solutions around. I strongly believe this is something important for our brand value.”

It’s not just customer happiness, but also the happiness of his colleagues which is close to Sankar’s heart. “My nature is to get the most from all the individuals in my team, supporting them in difficult times and exploring creative ideas to bring improvements in challenging periods,” he underlines. “I always look for ways to energize my team and foster a spirit of optimism.”

Sankar adds that this extends across the company. “Linxon makes people happy, especially by taking care of employee wellbeing,” he says, highlighting that this became very apparent to him during the Covid-19 pandemic. A local support team was formed to help colleagues or their loved ones who were affected by Covid, assisting them in finding the right hospitals or getting medicines or disinfection products to their homes. “It’s clear how much Linxon cares about its employees,” Sankar underlines.

The new normal that has followed Covid has also brought a new shape to Sankar’s work-life balance – and he has also seen the value of support here, this time from his family in particular. “Working from home was a new ride for all of us and I’m able to continue my work better than ever thanks to my family, who have accepted my new normal. They are one of the main reasons from my self-motivation and passion in my job,” he sums up.